Our exchange program
Instead of serving our to-go drinks in disposable paper and plastic cups, we will be offering a 100% recyclable and reusable jar with a koozie for a minimal deposit of $1.25. You can bring in your used jar with koozie and there will be a clean one waiting for you, or you can return it and get your deposit back.
How it works
When you first visit James Coffee Company in 2021, you will be putting down a small deposit for your first glass to-go set! This set will include a 12oz or 16oz jar (depending on your drink of choice), a koozie, and a metal lid. Your drink will be made and served to you in this set, which is now yours to take home! Enjoy your drink, wash, and reuse your jar as you see fit.
On your next visit, be sure to bring your clean/rinsed set with you, and you won’t be required to pay a new deposit. Instead, you will drop your glass jar into the jar return bins, keeping your koozie and lid for your next drink. Place your order with our baristas, letting them know you are returning your glass, and they will prepare your new drink in a fresh, sanitized jar. Repeat this process every time you visit, and you will help our glass to-go program stay sustainable.
Cleaning and Sanitizing Procedure
Once your jar is dropped in one of our jar return bins, a barista will collect, rinse, wash, and sanitize every glass jar before it returns to circulation. Please note that jars that are moldy or still have leftover drinks in them will not be accepted, and a new deposit will be required for a new drink.
Lose or Replace
If at any point you lose a component of your set, or simply want to freshen up your koozie or lid, you are welcome to buy each component individually as well. Just ask our baristas and they will happily swap in a fresh lid or koozie for you. Please note that glass jars and lids are dishwasher safe, and koozies are easy to wash along with your regular laundry!
All orders placed on the James Coffee app will automatically include the price of the deposit in your total. Return your set to any of our locations during business hours to receive your deposit refund.
If at any point you simply want your deposit back, please return your full set(s) to any of our locations, and a barista will gladly issue you one full deposit refund per set.
Thank you for participating in our glass to-go program!
How do I exchange my glass with my next drink?
When you return, bring your glass jar set (glass, lid and koozie). Let the barista know you will be exchanging glass and drop the glass part of the set into the bus bin while holding onto your lid and koozie. You will not be charged the deposit, and your drink will be made in a sanitized jar and handed off to you where you can pop your lid and koozie back on. Exchanged glass drinks will only come with a glass and not a new lid and koozie, so bring those with you every time.
How do I get my deposit back?
If at any time you simply wish to get your $1.25 deposit back, you will have to return your full jar set. A full set includes glass, lid and koozie. Simply hop in line and let the barista know you'd like to return your set, drop all three parts in the bin and they will refund you.
What if I have multiple jars to return?
You can bring in any number of full sets at any time to any of our locations to receive a full refund for all of the deposits! So if you have 4 full jar sets stashed at home, you’ll get 4 x $1.25 when you bring them back. Just make sure you keep the full set --jar, koozie, and lid-- for the refund.
What if I forget my jar next time?
No worries if you forget- it’s a brand new habit so it’ll take getting used to. Anytime you come without a jar to exchange, you will be charged the $1.25 for the full set. Keep in mind all full sets are refundable. See above for returns and exchanges.
What if I lose my lid or koozie?
We sell all parts of the set individually, so you can replace any part at any time.
Do I have to clean it myself before returning / exchanging?
It doesn’t have to be spotless, since we do wash and sanitize every jar that gets returned, but we do ask that you at least rinse out old coffee and residue before returning it. We will not be accepting dirty jars with old drinks or mold in them.
How is this safe with COVID regulations in place?
To keep you and our team safe, we are ensuring that NO dirty jars are in the bar area. Instead, we collect, rinse, wash, and sanitize all returned jars, lids and koozies before re-enter circulation. Every drink gets a sanitized jar, every time!