FAQ

Coffee

Where is my coffee roasted?

We roast all coffee at our roastery in San Diego, CA.

What are tasting notes?

The tasting notes that you’ll find on our website and on our packaging are what we taste when we brew and drink the coffee. It is a way to describe nuances in each coffee, like brightness, sweetness, and body.

Do you ship pre-ground coffee?

We only ship whole bean coffee. We want you to have the best possible coffee experience and freshly ground coffee is an essential component. Coffee will taste best when ground immediately before brewing. Coffee starts to oxidize once you grind it, which accelerates the aging process.

How do I brew coffee?

There are infinite ways to brew coffee! Depending on your taste preferences, some brewing methods will resonate more with you than others.

How long is the shelf life?

We recommend drinking your bagged coffee within 4 weeks of the roasting date. The coffee will not spoil after this date, but it will lose the amazing aromas and flavors.

How do I store your coffee?

Grind only the amount of coffee you plan to brew and store the remainder in an airtight container, away from direct sunlight, heat, and sources of humidity. We suggest that you avoid storing coffee in a fridge or freezer. Moving beans in and out of the freezer every time you make coffee can introduce moisture to the beans, resulting in potential mold growth and degradation of the coffee.

Do you use recyclable packaging?

Yes, our 12 oz coffee bags are available in sustainable packaging. We are currently working on using recyclable packaging for our 1kg coffee bags as well. Coffee to our wholesale partners is delivered using a bucket exchange program.

Is the degassing valve in your packaging recyclable?

Yes, the degassing valve in our sustainable packaging is recyclable.


Partnerships

I want to sell your coffee, who do I talk to?

If you’re interested in selling James Coffee, please visit our wholesale page and fill out the inquiry form. Once submitted, a member from our Wholesale team will follow up to learn more about your business.

Can I buy bulk orders for my office?

If you’re an office or institution, we would love to provide you with James Coffee! Please email us at customerservice@jamescoffeeco.com and we will get you set up!


Shipping

When will my order ship?

Please allow 24 – 48 hours to get your order out the door! We roast coffee every weekday to order. We have set up a system to get the freshest coffee shipped to our customers as soon as possible.
We ship via United States Postal Service. Domestic orders typically arrive in 1- 5 business days after shipment, depending on the distance from our warehouse in San Diego, CA. We will send you a notification when your order has shipped.
We are not responsible, liable, or obligated to reship or refund the cost of any packages that are mis-delivered, stolen or Returned-to-Sender. Upon receipt of a returned package, we will contact the customer to determine the reason for the return. We can then reship the package, provided new shipping charges incurred are paid for in full by the customer.

Do you ship internationally?

Yes, we ship to most countries! Please note that we are not responsible for any taxes and/or duties on packages delivered to you. The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; James Coffee has no control over these charges, nor can James Coffee predict what they may be.


Returns

For information about returning your purchase please visit our Return Policy.
Didn’t find the answer to your question? Please email us at customerservice@jamescoffeeco.com.


Jar Exchange

How do I exchange my glass with my next drink?

When you return, bring your glass jar set (glass, lid and koozie). Let the barista know you will be exchanging glass and drop the glass part of the set into the bus bin while holding onto your lid and koozie. You will not be charged the deposit, and your drink will be made in a sanitized jar and handed off to you where you can pop your lid and koozie back on. Exchanged glass drinks will only come with a glass and not a new lid and koozie, so bring those with you every time.

How do I get my deposit back?

If at any time you simply wish to get your $1.25 deposit back, you will have to return your full jar set. A full set includes glass, lid and koozie. Simply hop in line and let the barista know you'd like to return your set, drop all three parts in the bin and they will refund you.

What if I have multiple jars to return?

You can bring in any number of full sets at any time to any of our locations to receive a full refund for all of the deposits! So if you have 4 full jar sets stashed at home, you’ll get 4 x $1.25 when you bring them back. Just make sure you keep the full set --jar, koozie, and lid-- for the refund.

What if I forget my jar next time?

No worries if you forget- it’s a brand new habit so it’ll take getting used to. Anytime you come without a jar to exchange, you will be charged the $1.25 for the full set. Keep in mind all full sets are refundable. See above for returns and exchanges.

What if I lose my lid or koozie?

We sell all parts of the set individually, so you can replace any part at any time.

Do I have to clean it myself before returning / exchanging?

It doesn’t have to be spotless, since we do wash and sanitize every jar that gets returned, but we do ask that you at least rinse out old coffee and residue before returning it. We will not be accepting dirty jars with old drinks or mold in them.

How is this safe with COVID regulations in place?

To keep you and our team safe, we are ensuring that NO dirty jars are in the bar area. Instead, we collect, rinse, wash, and sanitize all returned jars, lids and koozies before re-enter circulation. Every drink gets a sanitized jar, every time!