Return Policy

Returns

Returns are accepted up to 30 days from when you made your purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Some types of goods are exempt from being returned. Perishable goods… coffee is a hard one to return but please reach out to us and we’re always up for going over all the variables that help in creating a delicious cup of coffee.

Additional non-returnable items:

Gift cards, chocolate, tea, dog treats


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@jamescoffeeco.com.


Sale items (if applicable)

You’ll be refunded at the purchased price

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at customerservice@jamescoffeeco.com and send your item to: 2355 India St San Diego California US 92101.


Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.


To return your product

Please contact us first before just sending anything back… we definitely want to know what’s going on. Then mail your product to: 2355 India St San Diego California US 92101

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. It will be on us to send it back to you though:)

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

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